Terms & Conditions

Introduction

Welcome to our web shop. If you continue on this website you are accepting to comply the following terms and conditions. If you disagree with any part of these terms and conditions, please do not use our shop.

These General Terms and Conditions of Business shall apply to business relationships of any kind between Carlos Bellet Menéndez, Viktor Arneitz-Weg 13, 9500 Villach, Austria and the customer.

 By clicking ‘Buy’, the customer makes a legally binding commitment to purchase the goods in the shopping basket. The customer shall receive an order confirmation after the order has been submitted, entering into effect the sales contract which is stored. Customers can view all of their previous orders by logging into the customer service pages of the website.

All the custom guitars have a warranty of 5 Years. To any other product the manufacturer’s conditions will apply.

How to buy

You can order in the following ways :

Online via this website

By telephoning +43 6805528918

Visiting us directly : Viktor-Arneitz-Weg 13 9500 Villach (Austria)

All goods are sold in accordance with the consumer protection regulations.

After submitting an order to us, we will send you an order confirmation by email, with your order number and details of the goods you have ordered. Please note this email is an automated acknowledgement and is not acceptance of your order. Order acceptance and the completion of the contract will take place at the ponint of order dispatch, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in this condicions.

Deliver, return & cancellation

All prices are in Euros and transport prices have to be added.

At the moment only shipments are made within the UE and the cost will be calculated automatically depending on the destination of the shipment. The delivery will be made to the adress specified by the customer.

The delivery will be made once the paymant has been received (take in consideration that wire transfer take about 3 days) . If we receive the payment before the 13h, the order will be delivered the same day. Orders will be dispatched by Post Österreich, DHL or GLS depending on the good.

The goods must be thoroughly inspected by the customer in order to detect any transportation damage. We also ask, without legal obligation, that customers who are consumers notify us of any clearly identifiable transportation damage.

If the products are not delivered within the estimated delivery time, please contact us by telephone or email and we will try and ensure that you receive your order as soon as possible.

All the products can be returned for a full refund within 14 days. Any return that is preferential will be refunded only the amount of the product, not the transport and we will deduce the amount of the return journey from your refund. The refund will be made the same day if the goods haven´t been dispatched otherwise the refund will be made once we receive the product and we check for possible damages.

A product should be returned as they were originally packaged as far as is possible. Please keep in mind that not all items can be returned. Contact us for details.

Payment

We currently accept the following payment methods : wire transfer or paypal.

All processing is encrypted and secure. We do not see your bank details at any time as well as we do not store it.

Circumstances beyond our reasonable control

We will make every effort to perform our obligations under the contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as possible.

Shipping costs

The shipping price is automatically calculated depending on the country of deliver. The countries are separetad by zones as follows :

  1. Zone 0 : Austria.
  2. Zone 1 : Germany, Belgium, Denmark, Slovakia, Slovenia, Hungary, Luxembourg, Netherlands, Poland, Czech Republic, Romania.
  3. Zone 2 : Croatia, France, Italy, Monaco.
  4. Zone 3 : Cyprus, Andorra, Spain, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Sweden.

Prices :

  1. Zone 0 : 5,00€ free shipping from 100€
  2. Zone 1 : 12,00€ free shipping from 300€
  3. Zone 2 : 17,00€ free shipping from 400€
  4. Zone 3 : 18,00 € free shipping from 400€